Terms & conditions

By using this website or ordering any service from Shalati Print you agree to the following terms.

1. Prices

Prices are in Jordanian dinars and include tax unless stated otherwise.
The final price depends on the specification (size, quantity, material, finishing) and is fixed in the quotation or order confirmation.
Quotations for companies are valid for 15 days unless stated otherwise.

2. Payment

Orders under 50 JOD are paid in full before design starts or materials are reserved.
Orders over 50 JOD require a deposit of at least 50%; the balance is paid on collection.
Orders are handed over only after full payment, unless an approved credit arrangement exists.
Company orders start after the quotation is approved or a purchase order is issued.

3. Design and revisions

The design price includes three free revisions on the chosen concept.
Each extra revision after the third is charged at 20% of the design price.
Changing the concept entirely after work starts is treated as a new design request.

4. Proof approval

Production starts only after your clear written or electronic approval of the proof, e.g. "Approved for print".
Your approval confirms the text, numbers, names, colours, sizes and image quality; the print shop is not responsible for errors found after approval.
Any change after approval is a formal change that may affect price and timing; if production has started, the customer bears the cost of what was already produced.

5. Customer files

Files supplied by the customer are fully the customer's responsibility, including spelling mistakes, low-resolution images and layout or sizing problems. Any review or reformatting of a file is billed as a design service at the approved price.

6. Colours

On-screen colours cannot be guaranteed to match print exactly because screens, materials and print methods differ. For colour-critical work we recommend ordering a sample first.

7. Delivery dates

The due date is set after confirming material, capacity and finishing. If anything threatens the date we inform you as soon as we know.

8. Cancellation and returns

See the returns & changes policy.

9. Your website account

You are responsible for keeping your details correct and your password private. We may suspend any account that is misused.

10. Order review and content policy

We review every order before accepting it; it shows as “under review” until accepted. We may ask for an official document (such as authorisation from the logo owner) or a corrected file first.
We do not print content that breaks the law, public morals or religious values, and we may refuse any such order, stating the reason.
By placing an order you confirm that you own the content or are authorised to use it.

11. Cash on collection and quotations

Cash on collection is available for orders up to the limit shown at checkout; larger orders need an advance before work starts.
Quotations are sent by WhatsApp or email as you choose, and you approve them from the link or your account.
Companies exempt from sales tax receive quotations without tax after their valid exemption letter is verified.

12. Approving proofs in your account

We message you when a proof is ready; approve it or ask for changes from the order page in your account or the tracking link. Your approval includes accepting the print shop’s policies.